Setup Failing Due to Internet Issues

If you're encountering difficulties while setting up your Smart Life app, it may be related to your internet connection. This issue can manifest in two ways:

Your internet is not connecting with the Smart Life app at all.

Your internet connection is too slow to provide a sufficient signal to your Olafus device.

If you suspect your internet is down, please try the following:

• Disable cellular data in your mobile device settings. Then, attempt to access any websites or services while connected to your Wi-Fi network. If you can't access other websites, your mobile device may be disconnected from the Wi-Fi network, or the network itself may be experiencing issues.
• Check your router to ensure that all lights on the front are green and that all connections are secure.

If your internet appears to be functioning, but you're facing speed issues, follow these steps to run a speed test on your Wi-Fi network:

1. Disable cellular data on your mobile device through settings and ensure you are connected to your Wi-Fi network.
2. Open a web browser and navigate to speedtest.net.
3. Move your mobile device to the same room as your router.
4. Click the "Go" button to measure your internet speed near the router. If either your upload or download speeds are below 2 Mbps, your internet may be too slow to support your Olafus device. In this case, please contact your internet service provider to discuss options for increasing your speeds.
5. Next, take your mobile device to the location where you plan to install your Olafus device.
6. Click the "Go" button again to measure your internet speed. If either upload or download speeds are still below 2 Mbps, consider installing a Wi-Fi extender to improve connectivity.

Still having trouble?

If you’ve confirmed that your internet connection is functioning properly but are still unable to set up your Olafus product, click here for additional information on potential causes of in-app setup issues.