Our goal is to offer you the best shipping options. Every day, we deliver to hundreds of customers, ensuring that we provide the highest levels of responsiveness to you at all times.
1.WHEN WILL MY ORDER SHIP?
Shipping times kick in when your item(s) have left our distribution center. Please allow for 1-3 business days for processing at our distribution center according to our stock before your order is shipped.
Within 24 hours on working days (Monday~Friday: 9:00 am to 18:30 pm, GMT+8:00).
Within 72 hours on weekends and holidays.
Tracking information will begin delivering upon dispatch of your order. You will receive your tracking number via the email you place your order through. Please check your junk/spam folder in case you’re unable to find your dispatch email.
If you’d like to track your order via your local courier, please visit https://www.17track.net/en.
We are not liable for any losses incurred during any Natural disasters (inclusive of, but not limited to Floods, Fires, Tornados), Terrorist attacks or Threats of Terrorism, Customs service strikes/ Postal Service Strikes, Civil Conflict, Riots, Invasions or Occupancy, Extreme Weather Conditions, or Failure of telecommunication Networks.
USA & European Union & UK：Free Shipping （3-7 working days）
Other countries and regions：not applicable
* Please submit a ticket within 2 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
Olafuslife.com partners with proven carriers that offer insurance and tracking, mainly including: UPS, USPS, DHL and Amazon Logistics. All shipment times are shown in business days (Monday to Friday, excluding weekends and holidays). Shipping times are subject to each carrier's daily cut-off time, and dependent upon warehouse turnaround.
5.SHIPPING, DELIVERY, AND CUTOFF TIMES
Stated shipping and delivery dates are estimates only, which can be affected by several factors, including shipping method.
Cut-off times indicate when order must be placed to begin processing on a particular day, and vary by carrier.
Please be aware of the product's expected shipment time. This is when the item is expected to leave the warehouse, and will be listed on the product information page.
Your order can be shipped to any address (excluding PO boxes) in the United States (Excluding Puerto Rico) and European Union.
For standard delivery to an APO/FPO/DPO address, please contact our team at firstname.lastname@example.org to place your order and obtain a custom shipping quote. Freight orders cannot be shipped to an APO/FPO/DPO address.
7.SHIPPING & ORDER CONFIRMATIONS
You will receive an email order confirmation after your order has been placed, and a second email when your order has been shipped. Tracking numbers will be provided when available.
Occasionally, an item is out of stock and is on backorder.
Within 24 hours of the order placement, we'll notify you via email if items are backordered and the estimated shipping date.
Prior to the shipping date, we will verify with the manufacturer or shipping warehouse that we are on track to ship. We'll notify you via email if there is a reason for additional delay.
If backordered items are confirmed as not shipped, the order MAY BE cancelled. Items that have left the manufacturer or original storage facility CANNOT be cancelled.
To cancel a backordered item, contact customer service and we'll do our best to halt shipment. We'll confirm your cancellation via phone or email, and credit or update your order.
9.IF YOUR PRODUCT IS DAMAGED IN TRANSIT
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team email@example.com
If you notice damage after delivery (concealed damage), take pictures of the damage and offer your order number to contact the customer service team within 3 days. We will negotiate with the customer to resend the package or refund.
After the product has been altered, we will not be able to help with any complaints of damages, including visible or material defects.