FAQ
Orders & Shipping
1. Can I return the product?
If you are not satisfied with your purchase from OLAFUS, you can request a return within 30 days of receiving the item. All items returned for a refund must be in unworn, unused condition with the original tags attached.
We always strive to make sure our customers love our products, but if you do need to return an item, we are happy to help you. Feel free to contact us
2. How long does it take to ship my order?
Olafus orders are usually shipped within 1-2 business days of payment. Non-business days will be extended to business days.
3. What do I do if my fixture arrives damaged?
Contact us within 30 days of receiving the item and advise the condition of the product. If your product is damaged, you may be asked to send it back, depending on the circumstances. Note: You will not be charged for return shipping on any product that is damaged or defective in transit.
4. Can I change my contact information and address after placing an order?
As our warehouse is working hard to get your ordered items shipped as soon as possible. Within 24 hours of order creation, we can change your address. Please provide us with your order number as soon as possible as there is a very short window to make updates.
5. Can I cancel or adjust my order?
Within 24 hours of order creation, we can cancel or correct your order and address. Since there is a very short window for updates, please provide us with your order number and correct information as soon as possible.
6. My package said it was delivered, but I didn't receive it.
Sometimes packages are marked as delivered before they actually arrive. Your package may be delivered shortly afterward. Please be sure to check with your neighbors and the post office for more information. However, if you do not receive your package after 1-2 business days, please feel free to contact us.
7. How do I know my package has been shipped?
The tracking number will be sent to you via email when the order is packed and dispatched from our warehouse. The tracking number allows you to see where the package is located and when it will arrive. You can check your order via https://www.swiship.com/track.
8. I received the wrong item, what should I do?
Although we strive for perfection, on rare occasions we will send the wrong item. We apologize for any inconvenience this may cause you, but our customer service team is always on standby to resolve such situations. Please contact us via email as soon as possible so we can resolve the issue and get the item to you as soon as possible.
9. Do you offer free shipping?
Yes, we offer free shipping on all our products.
Payment
1. What online payment methods do you accept?
Currently accepted; debit or credit cards - American Express, VISA, Mastercard, and payments via PayPal.
2. How do I use the coupon code?
We offer exclusive discount codes to select users during certain periods. You will receive the code in our promotional email newsletter or while browsing the site and can redeem it by pasting the code at checkout.
3. Can I use cash on delivery?
Unfortunately, cash on delivery is not currently available.
4. I forgot to use my discount code during the purchase. Can I refund the difference?
We generally honor promotions for anyone who purchased within the past 7 days. If that applies to your order, simply send us an email and we will apply a credit to your order for the price difference.