Troubleshooting Incorrect Wi-Fi Password in the Smart Life App

Ensure your Olafus devices perform optimally with helpful tips for verifying, resetting, and reconnecting your Wi-Fi password.

Are you encountering an incorrect Wi-Fi password message in the Smart Life app? Here are some important reminders:

  • Wi-Fi Password Sensitivity: Wi-Fi passwords are case-sensitive and sensitive to special characters (e.g., *@$#!). Please double-check the capitalization and placement of letters.   
  • Router Label: If you haven't changed your Wi-Fi password since setting up your router, it might be located on a sticker on the underside of your router.  
  • Verify with Other Devices: Connect other devices to your Wi-Fi network using the last known password to ensure it is still valid. 
  • Network Confirmation: If you have multiple networks or a Wi-Fi extender, make sure you are connecting to the correct one.

Need Help Finding Your Wi-Fi Password?

Follow our guide on locating your Wi-Fi password.

Special Characters in Your Wi-Fi Password

Occasionally, special non-alphanumeric characters (e.g., *@$#!) can cause issues during the initial setup of your device. To resolve this:

  1. Temporarily change your Wi-Fi password on your router.   
  2. Create a temporary guest network to set up your Olafus device.   
  3. Set up your Olafus device on a different Wi-Fi network.   

Once your Olafus device is successfully set up and connected to the internet, it will update its firmware. You can then restore your previous network password or remove the guest network if you created one.

Reconnecting Your Olafus Device to Wi-Fi

If you change your router password after setting up your Olafus device, you will need to reconnect it. Here’s how:

  1. Open the Smart Life app.  
  2. Tap the menu (+).  
  3. Select "Devices."
  4. Choose the device you wish to reconnect.  
  5. Tap "Change Wi-Fi Network" in the Network section.   

If you encounter any of the following issues, please try the recommended solutions or reach out to your internet service provider for additional assistance:

Did Not Receive Password Reset Email

To resolve this:

  • l Ensure you are entering the email address used to set up your Smart Life account. Look for emails with the subject line: “Set Up Your New Password Now.”
  • Check your spam folder or any active filters in your email account.

“Invalid Token” Error Message

This may happen if you are using an expired password reset email. Tokens expire 10 minutes after the email is sent.

Try deleting all previous Smart Life password reset emails and start the process again to generate a new email and security token.

Login Page Keeps Reloading After Clicking “Create Password”

Clear your browser's cache and/or cookies. Use “Incognito Mode” in your preferred browser, or try logging in with a different browser or device.

Password Change via the Smart Life App

If you know your original password, the Smart Life app is the easiest way to change it.

Receiving an Error Message When Logging In

If you encounter issues, try uninstalling the app, restarting your phone, and then reinstalling the app. Log in using either Wi-Fi or cellular data only. As a temporary measure, consider changing your password to something simple, like Olafus1234 or 12345678.

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