What to do if your Device and Alexa features stop working

If you’ve already enabled the Smart Life Skill in your Alexa app, but it has stopped working, you may be having a connectivity issue. If auto live view or Live View is not connecting, follow the steps below to resolve the problem.

This procedure will disable and then re-enable the Smart Life Skill but your devices will remain installed on your Smart Life app.

Note: Make sure you update the Alexa app to the latest version.

If you don’t know how to update the Alexa app, click on one of the links below to get updates for your device.

• iOS - Apple

• Android

Step 1 - Disable the Alexa Skill from Alexa app:

1. Open the Alexa app on your mobile device.
2. Tap the More menu button at the bottom right corner.
3. Select Skills & Games from the menu.
4. Tap Your Skills and locate the Skill.
5. Tap the Skill.
6. Tap Disable Skill to remove the Skill.
7. Tap Disable and the Skill will be removed.
8. Tap on Devices at the bottom corner.
9. Forget all the Devices by using the Trash Can icon.

Note: Disabling the Skill in Alexa will not uninstall your devices from the Smart Life or change any of your device settings.

Step 2 - Re-enable the Skill from the Alexa app:

1. Open the Alexa app on your mobile device.
2. Tap the More menu button at the bottom right corner.
3. Select Skills & Games from the menu.
4. On the next screen, search for Smart Life in the search box.
5. After you've found the Skill, tap the Enable button.
6. Alexa will ask you to sign in to your Smart Life account. Make sure you have your password handy. 
7. Once you enter your Smart Life account information your Skill will be linked to Alexa again and you’ll be asked to discover devices.
8. Tap Discover Devices.
9. All of your devices should appear and be connected to Alexa automatically.
10. If you don't want Alexa to integrate with a particular device, simply select the device and tap Forget on the right side.

Need More Help with Alexa? Click here to go to Amazon's Alexa Help Center.